FAQs

Anyone can use our transport service.

To receive a community visitor, you must be over 65 (50 for Aboriginal or Torres Strait Islander People) and either be receiving or approved for a My Aged Care Package or living in an aged care facility.

Mostly our clients are older people, but there is no age restriction. We are unable to transport babies or children who need child seats, boosters or restraints. Minors must be accompanied by an adult.

All clients need to register with the service.  This can be completed by calling us on 1300 132 932 or the process can be started on-line by clicking the “Make a Booking” button at the top of this page.

People 65 years or over (50 for Aboriginal or Torres Strait Islander people) also need to be referred by My Aged Care. My Aged Care is the government entry point for all aged services. Call 1800 200 422 to register. They will take your details and send someone out to have a chat with you about your needs.  Let them know you require transport or a community visitor and that we are your preferred provider, and they will then send a referral to us. We can also help you start this process at time of registration.

Our vehicles are most often used for attending non-urgent medical appointments, but it is possible to book transport for other types of appointments such as business or social outings.

We are not able to provide on-going transport. We provide ad-hoc support as it is required rather than on-going transport solutions. We are unable to help with most employment or education related transport. Give us a call to discuss your needs.

We ask for a contribution towards our costs. It costs up to $300 for us to provide a return trip to Adelaide for an individual. In most instances, we can pass on subsidies and discounts to reduce the client fee to $70 or less.  We can do this as a result of funding we receive from Commonwealth Government, State Government and Local Councils.  We will quote you a price when you book. 

We have a hardship policy for those who are unable to pay all or part of the fee. Please ask when you call.

One of our volunteers will drive you. All our volunteer drivers are trained, assessed and security cleared.

Please give us as much notice as possible, seven days to two weeks is ideal.  Short notice does not mean we will not take your booking, it just means that we may not be able to guarantee we have a seat or volunteer driver available. Contact us anyway, and we will see what we can do.

Our volunteer drivers will pick you up from your home, drop you at your appointment and return you home (with the exception of the Health Bus.)

Yes, our drivers are not required to take you into your appointment, so please do take a carer with you if you need one. Please let us know when booking that you will be taking someone with you. Your carer must always stay with you and cannot wait in the vehicle while you attend your appointment.  Your carer cannot be someone who requires a carer, for their own needs. There is no charge for a carer to go with you.

To keep costs down we try to take more than one passenger in our vehicles. This also means that we may need to drop you off early or ask you to wait afterwards to accommodate other people’s appointment times. You may even make a new friend!

We have two vehicles with wheelchair access that can be booked. 

The safety of our clients and drivers is of utmost importance and we do not want people travelling in the dark or having exceptionally long days, risking fatigue and accident.  We also need to take into consideration other clients on the trip.  If you had a 9am appointment, we would not want you to have to wait until 5pm for another client to finish. When allocating drivers and cars, we do take into consideration destinations and routes, trying to make each trip run as smoothly as possible.